Online Services

Please use the Airmid App, the NHS App or SystmOnline to access the following online services. (Different to the PATCHS service.)

  Order prescriptions (excluding contraception & HRT, use the PATCHS service for these)

  Book, check, and cancel appointments

  View your medical record, including information about medicines, vaccinations, and test results.

For further information about the Airmid app, NHS app, or SystmOnline, please see the links below:

Airmid App

NHS App

SystmOnline

How to register for Online Services

For security reasons, we ask that you register in person at the surgery.  It takes just a couple of minutes.  

Reception staff will take a few details and ask you to complete our online services registration form, available at reception.  You can also download and print the form here: Online Services Registration form (PDF, 241KB)

Registration can be done faster if you bring some identification and proof of address: 

1. Photographic identification – passport, bus pass, or driving licence.

2. Proof of address – a recent utility bill or bank statement.

If you do not have any forms of identification, our reception staff can help you, and will ask you a few security questions in order to confirm your identity.

If you're already registered for online services you can login to SystmOnline here. 

PATCHS online consultation service

PATCHS is different from the Airmid app, NHS app and SystmOnline.  Please use PATCHS to submit routine medical problems or adminstration requests.  If your matter is non-urgent, please contact the surgery via the PATCHS online consultation service.  You can submit non-urgent medical requests or administrative requests, Monday to Friday, 7:30am to 6:30pm. We aim to respond to requests within 48 hours and during surgery opening hours.

Examples of routine requests you can make via the PATCHS service:

• Minor ailments

• Medication Reviews

• Contraception medication

• HRT (Hormone Replacement Therapy) medication

• Sick Notes (now known as Fit notes)

• Test Result queries

• Simple earwax issues

• Travel vaccination requests

• Physiotherapy (All muscular, skeletal/joint or nerve issues)

• Podiatry (All issues with feet and ankle)

• Out of Hour Appointments (click for details)

• Out of Hour Blood appointments (click for details) 

• Administration requests, such as medical reports or insurance

PATCHS online consulation service provides a convenient way for patients who don't need an urgent appointment to contact us at a time when it suits them.

Register for a PATCHS account

PATCHS login