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Practice Charter

The Responsibilities of Patients

To treat all the staff with respect and courtesy at all times. The Practice will not tolerate any form of verbal or physical abuse.

To ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity. If a home visit may be required please make this request before 10.00am.

To ask for an out-of-hours visit only when necessary.

To keep your appointments and contact the Practice in advance if you cannot.

To be punctual for appointments and to make separate appointments for each patient wishing to see the Doctor.

One appointment is for one problem and to make separate appointments for each problem

To inform the Practice staff of any alterations in your circumstances, such as change of address, surname or telephone number.

To be patient when the health worker you have come to see is delayed for any reason.

The Responsibilities of the Practice

To treat you with respect and courtesy at all times.

To treat you as an individual, and to discuss with you the care and treatment we can provide.

To give you the most appropriate care by suitably qualified staff.

To provide you with emergency care when you need it during the times we are open.

To refer you to a consultant acceptable to you when necessary.

To give you access to your health records, subject to any limitations in the law.

To give you absolute confidentiality and privacy in accordance with professional guidelines.

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