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Appointments

The GP’s, Advanced Nurse Practitioners and the Nursing Team run surgeries and clinics at various times between 07:30 - 18:30 Monday to Friday.  Please click here to see surgery times.

Surgeries and consultations are by appointment only. Appointments can be made 4-6 weeks in advance either at the surgery or by telephone, between 08:00 and 18:00 Monday to Friday.

We strive to maintain 48 hour access to our medical team for all patients. Therefore the majority of appointments for GP’s are “book on the day”.

For a morning appointment please ring the surgery at 08:00. For an afternoon appointment please ring the surgery at 11:00.

You can also book or cancel appointments at any time using the online service – for details on how to register for online services please click here.  If you are already registered, simply click the image link below to access the service:

Click here to access systmonline

 

You may see any doctor but please try to avoid seeing different doctors in the same episode of illness. Receptionists will NOT require medical details to make routine appointments.

Telephone appointments with the GP’s, Advanced Nurse Practitioners and Nursing team are also available for patients who may require urgent medical assistance but no appointment is routinely available. This service involves either one of the GP’s or Advanced Nurse Practitioners calling the patient on the phone. Messages cannot be left on answer machines therefore it is vital that you can give a telephone number where you can be contacted.

The reception team are responsible for managing the allocation of appointments and to do this effectively they will ask for details. The receptionist needs only the briefest detail to be able to direct patients to the most suitable Clinician (Doctor, Advanced Nurse Practitioner, Nurse or Healthcare Assistant).

Each appointment is for one person only with one complaint. If you have a number of concerns that you need to discuss then further appointment time will be necessary. Please advise reception of your needs when booking your appointment.

If for any reason you have to cancel an appointment, please let the reception staff know as soon as possible, you can also cancel your appointment online.

We have the facility to text patients to remind them of their appointment. We will obtain your consent before using this facility.

Urgent Appointments

Patients with urgent problems will be seen on the same day. Brief medical details may be requested by the reception staff to help determine urgency.

Note: Patients will NOT be seen without an appointment unless it is a medical emergency. If you arrive late for an appointment we cannot guarantee that you will be seen, you may need to make another appointment.

Evening, Weekend and Bank Holiday Appointments now available for Lower Valley Registered Patients

Your Neighbourhood Professionals. Just a Click Away! Shelf Pharmacy Ltd
Your Neighbourhood Professionals. Just a Click Away! Shelf Pharmacy Ltd